Common Conditions that Require Veterinary Care in Clinic or via Telemedicine

Updated: Apr 2, 2020

We are pleased to confirm that Veterinary Services have been declared Essential by the Australian Government. However, as an industry we also recognize that we need to ensure we are looking after what is best for both your pets and society in general. With that in mind we would like to help you determine if your pet should be seen during this time. We continue to stay abreast of all the latest recommendation on how best to keep you, your pet, and our staff safe. One of the measures we have put in place is to only allow car park drop off/pick up no contact service to minimise the risk to your our trusting clients as well as our devoted team. As things progress and the government places more restrictions on travel things may continue to change. We will endeavor to keep you as up to date as possible with what we believe is best for you, your pet and the welfare of all involved.

We consider the following areas conditions to be areas of concern and ask that if you notice your pet experiences any of the following that you contact us as soon as possible.

If you are unsure, we recommend you download the First Aid for Pets App by Boehringer

We are now also offering Tele/Video Consultations as an option. If you are concerned about your pet and it isn’t an emergency we would encourage you to consider this option. Many concerns can be addressed during a video consultation. However, if after the consultation we still have concerns we may ask you to bring your pet in. If this is the case, we will transfer the initial cost of the video consult to your appointment costs.


Heart issues are something that should be addressed soon. These can include many things, but the most common are a sudden change in exercise intolerance, passing out or cats that experience severe respiratory distress.

If your pet is on heart medication, it is very important to continue this even if you are putting off any routine ultrasounds or blood pressures currently. Do not change any doses without your vet’s explicit direction since this is not the time to play around with medications.

Dental Procedures

If you had a dental procedure booked in prior to the Covid-19 outbreak please contact the practice to discuss how your pet’s teeth and gums currently appear. We may need to book a video consult with you to help us determine the current severity of the dental disease and determine the level of pain we believe your pet to be in to help us decide if delaying the procedure will be possible. If you have current concerns around the current state of your pets teeth and gums, we believe this to be a crucial part to the overall wellness of your pet and would encourage to book a consult with us to determine if we should start any treatment or if delaying treatment is the most suitable option.


If you notice any changes to your pets eyes, redness, swelling, excessive blinking and the like please contact us as soon as possible. Eyes can deteriorate quite quickly so it is best find out quickly if any treatments are needed.


Injuries should be addressed early so that they don’t progress to worse things. For example, a small cut that just happened may be closed with a staple and no anesthesia. Left to its own devices, it may soon be an infected wound that requires surgery to repair. If you are unsure, you can always see if your veterinarian is open to doing phone and email consultation with pictures and video.


Seizures always warrant a call to your veterinarian. If more than one occurs or they last a long time, they become even more of an emergency.

We are available by phone, and if you aren’t sure it is always better to check-in. We can let you know if there are steps you can take without coming in. We can guide you through decisions and determine safe ways for us to take care of your pet.

Surgical Procedures

If you had a surgical procedure booked in with us prior to the Covid-19 outbreak please ring the clinic to discuss your pets current health state so that we can arrive at the best decision for your pet and your family. If you believe your pet may need surgery please contact the practice to make an appointment for a consult or possibly a telemedicine inquiry.


Some ticks may not be an emergency, however if you are not sure please ring us and get our advice as soon as you spot the tick. Especially in our current situation it is extra important that you use proper prevention now so that we can avoid tick emergencies. Tick emergencies come from the diseases they transmit, and a possible shortage of medications to treat these.


If your pet is experiencing urinary issues, these should be treated on the sooner side. This doesn’t include if they never housetrained well. However, if left untreated urinary infections can progress to the kidneys. They are also painful and stressful for pets.

Urinary infections in male cats can cause them to block, which means that urine is unable to leave the urethra to the outside of the body. The urine then backs up and causes extreme pain, kidney failure and electrolyte changes that can lead to death.


If you believe your pet to be doing anything that is not within their normal behaviours, we encourage you to ring us to discuss. This may include drinking more or less, eating more or less, gaining or losing weight, more or less active, scratching, rubbing their ears, watery eyes, skin irritations or any lumps or bumps you may find. While these may not be of any concern as always we believe that prevention is better than cure.


Are an essential part of preventative health care. While some vaccinations can be delayed for a short period of time, it is best to ensure ongoing protection. The reason why we vaccinate, or pets is to prevent diseases that can cause serious harm to our pets if infected. Therefore, even in these difficult times we recommend keeping your pet up to date.

Vomiting and Diarrhea

These should be evaluated on a case by case basis, but the longer these go on the harder they can become to treat. If you have a good working relationship with your veterinarian and your pet has been seen relatively recently, we may be able to treat some of these without a physical exam. However, it is important that you are working closely with your veterinarian because some things that cause these can be severe and require us to do a physical exam to determine best next steps.

We are here and we are ready, to provide the safest and best care for you, your pet and our staff. Please contact us at any time if you have any questions.

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